SPECIAL ORDERS:
ALL SPECIAL ORDERS ARE FINAL. DREAMS FURNITURE IS NOT RESPONSIBLE FOR FACTORY DELAY OR DISCONTINUED ITEMS. CUSTOMER SERVICE WILL
CONTACT YOU ONCE THE MERCHANDISE IS READY FOR DELIVERY.
FINANCE SALES:
ALL FINANCE SALES ARE FINAL. SPECIAL ORDERS WILL BE CHARGED, AND THE TERMS WILL BEGIN THE DAY OF PURCHASE.
FLOOR SAMPLES/CLEARANCE ITEMS:
ALL FLOOR SAMPLE/CLEARANCE SALES ARE FINAL. CLEARANCE ITEMS ARE SOLD IN “AS IS” CONDITION. IT IS THE CUSTOMERS RESPONSIBILITY TO INSPECT FLOOR SAMPLES FOR ANY IMPERFECTIONS.
LAYAWAYS:
ALL LAYAWAY TRANSACTIONS ARE FINAL. ITEMS IN “LAYAWAY” STATUS COULD BE SWITCHED OR ALTERED PRIOR TO BEING ORDERED. CUSTOMERS MUST GIVE A MINIMUM OF TWO WEEKS’ NOTICE BEFORE DELIVERY. CUSTOMERS WILL BE ISSUED STORE CREDIT FOR LAYAWAY CANCELATIONS.
PICKUPS/RETURNS:
ALL PICKUP SALES ARE FINAL. DREAMS FURNITURE WILL NOT BE RESPONSIBLE FOR LOADING, UNLOADING, TYING, OR FASTENING THE MERCHANDISE INTO THE CUSTOMER'S VEHICLE. THE CUSTOMER ACCEPTS FULL RESPONSIBILITY FOR THE SAFE TRANSPORT OF HIS/HER MERCHANDISE. PICK-UP ORDERS WILL NOT BE ASSEMBLED; AN ASSEMBLY CHARGE WILL APPLY TOWARDS ASSEMBLY REQUESTS. IN THE EVENT THERE ARE DAMAGES/DEFECTS WITH YOUR ORDER. IT IS THE CUSTOMERS RESPONSIBILITY TO SAFELY TRANSPORT MERCHANDISE BACK TO DREAMS FURNITURE. CUSTOMER MUST REPORT ANY DAMAGES/DEFECTS THE SAME DAY OF PICK UP. IN THE EVENT THERE IS A CANCELATION, THE CUSTOMER WILL BE RESPONSIBLE FOR A 30% CANCELATION FEE. CANCELATION MUST BE APPROVED BY MANAGER.
FINANCE TERMS:
PLEASE FOLLOW FINANCE TERMS IN ORDER TO AVOID INTEREST. PLEASE FEEL FREE TO CONTACT THE FINANCE COMPANY TO MAKE PAYMENT ARRANGEMENTS.
DELIVERY:
CUSTOMERS MUST BE AVAILABLE ON THE DAY OF DELIVERY; THE DRIVERS WILL CALL 30 MINUTES TO AN HOUR PRIOR TO ARRIVAL. REDELIVERY CHARGE WILL APPLY IF THE CUSTOMER IS NOT AVAILABLE ON SCHEDULED DATE. IT IS THE CUSTOMERS RESPONSIBILITY TO MAKE SURE THAT THE PROPERTY PATHWAYS AND ROOMS ARE CLEAR FOR DELIVER. THE BALANCE OF MERCHANDISE MUST BE PAID IN FULL IN THE STORE PRIOR TO DELIVERY DATE. IN THE EVENT A BALANCE IS DUE, DRIVERS WILL COLLECT THE BALANCE IN CASH PRIOR TO DELIVERY. DELIVERY CHARGES ARE NOT REFUNDABLE.
DAMAGES:
IT IS THE CUSTOMERS RESPONSIBILITY TO INSPECT AND REPORT ANY DEFECTS/DAMAGES BEFORE THE DRIVERS LEAVE THE PREMISES. CUSTOMER MUST SIGN AND NOTE THE DELIVERY REPORT DETAILING DEFECTS/DAMAGES. FAILURE TO DO SO WILL DELAY TIME OF RESOLUTION/EXCHANGE.
NO FIT:
DREAMS FURNITURE IS NOT RESPONSIBLE FOR MERCHANDISE THAT DON’T FIT. IT IS THE CUSTOMERS SOLE RESPONSIBILITY TO HAVE THE CORRECT MEASUREMENTS FOR HIS/HER HOME. CUSTOMERS MUST MENTION ANY DIFFICULTIES THE DRIVERS MAY FACE DURING DELIVERY. ADDITIONAL DELIVERY AND RESTOCKING FEES MAY APPLY FOR MERCHANDISE THAT DON’T FIT.
DELIVERY SCOPE:
DREAMS FURNITURE DRIVERS ARE NOT PERMITTED TO PERFORM TASKS BEYOND THE SCOPE OF DELIVERY. THE DRIVERS ARE ALSO NOT PERMITTED TO RELOCATE OR TRANSPORT OLD FURNITURE/MATTRESS USING THE TRUCK. IN THE EVENT THE DRIVERS PERFORM TASKS BEYOND THE SCOPE OF DELIVERY. THE CUSTOMER WILL TAKE FULL RESPONSIBILITY FOR ANY ISSUES ARISING FROM THAT TASK.
DISPOSAL:
DELIVERY CHARGE ASSESSED IS FOR DELIVERY AND/OR SETUP ONLY, CHARGE DOES NOT INCLUDE DISPOSAL FEES FOR EMPTY BOXES, FURNITURE WRAP, OR OLD FURNITURE. PLEASE INFORM THE DRIVERS WHERE TO PLACE EMPTY BOXES AND/OR FURNITURE WRAP AFTER SETUP IS COMPLETE.
NOTE:
STORE RESERVES THE RIGHT, AS DEEMED NECESSARY, TO ALTER THE STORE POLICY AT ANY GIVEN POINT AND AS SITUATIONS ARISE.
ALL SALES ARE FINAL
CONTACTING US
If there are any questions regarding this privacy policy you may contact us using the information below.
1918 N. 5th Street, Philadelphia, PA 19122
+1-215-644-8109
info@DreamsFurniturePA.com